Brief Contents --
Table of Contents --
Preface --
Features --
About the Author --
Acknowledgments --
Phase 1: Systems Planning --
Chapter 1: Introduction to Systems Analysis and Design --
1.1 Information Technology --
1.2 Information Systems --
1.3 Internet Business Strategies --
1.4 Modeling Business Operations --
1.5 Business Information Systems --
1.6 Organizational Information Models --
1.7 Systems Development --
1.8 The Information Technology Department --
1.9 The Systems Analyst --
1.10 Summary --
Key Terms --
Exercises --
Chapter 2: Analyzing the Business Case 2.1 Strategic Planning --
2.2 Strategic Planning Tools --
2.3 The Business Case --
2.4 Systems Requests --
2.5 Factors Affecting Systems Projects --
2.6 Processing Systems Requests --
2.7 Assessing Request Feasibility --
2.8 Setting Priorities --
2.9 The Preliminary Investigation --
2.10 Summary --
Key Terms --
Exercises --
Chapter 3: Managing Systems Projects --
3.1 Overview of Project Management --
3.2 Creating a Work Breakdown Structure --
3.3 Task Patterns --
3.4 The Critical Path --
3.5 Project Monitoring and Control --
3.7 Project Management Software --
3.8 Risk Management 3.9 Managing for Success --
3.10 Summary --
Key Terms --
Exercises --
Phase 2: Systems Analysis --
Chapter 4: Requirements Engineering --
4.1 System Requirements --
4.2 Team-Based Techniques --
4.3 Gathering Requirements --
4.4 Gathering Requirements through Interviews --
4.5 Gathering Requirements Using Other Techniques --
4.6 Gathering Requirements in Agile Projects --
4.7 Representing Requirements --
4.8 Validating and Verifying Requirements --
4.9 Tools --
4.10 Summary --
Key Terms --
Exercises --
Chapter 5: Data and Process Modeling --
5.1 Logical versus Physical Models 5.2 Data Flow Diagrams --
5.3 Data Flow Diagram Symbols --
5.4 Drawing Data Flow Diagrams --
5.5 Drawing a Context Diagram --
5.6 Drawing a Diagram 0 DFD --
5.7 Drawing Lower-Level DFDs --
5.8 Data Dictionary --
5.9 Process Description Tools in Modular Design --
5.10 Summary --
Key Terms --
Exercises --
Chapter 6: Object Modeling --
6.1 Object-Oriented Analysis --
6.2 Objects --
6.3 Attributes --
6.4 Methods --
6.5 Messages --
6.6 Classes --
6.7 Relationships among Objects and Classes --
6.8 The Unified Modeling Language (UML) --
6.9 Tools --
6.10 Summary --
Key Terms --
Exercises Chapter 7: Development Strategies --
7.1 Traditional versus Web-Based Systems Development --
7.2 Evolving Trends --
7.3 In-House Software Development Options --
7.4 Outsourcing --
7.5 Offshoring --
7.6 Software as a Service --
7.7 Selecting a Development Strategy --
7.8 The Software Acquisition Process --
7.9 Completion of Systems Analysis Tasks --
7.10 Summary --
Key Terms --
Exercises --
Phase 3: Systems Design --
Chapter 8: User Interface Design --
8.1 User Interfaces --
8.2 Human-Computer Interaction --
8.3 Seven Habits of Successful Interface Designers